HelpDesk Authority - Formerly Bridge Trak

Products On-line |  ScriptLogic Products |  HelpDesk Authority - Formerly Bridge Trak

Help Desk Authority - Formerly Bridgetrak For all help desk related issues, HDA equips help desk administrators with both a Windows and Web based ticket tracking mechanism so end-users’ open issues can be addressed in a timely manner, and productivity levels remain in line with business objectives. Additionally Help Desk Authority can: Integrate with Active Directory so end users/help desk administrators can utilize a single sign-on for assigning/updating issues ; Accelerate time-to-resloution for open tickets and notify appropriate parties based on established criteria with automatic issue escalation ; Reduce service requests by leveraging knowledge base articles OR providing advanced data search capabilities; Discover IT assets across the network to get a more accurate inventory of your hardware and software . Help Desk Authority is Available in Three Versions: HDA Standard Edition Looking for a standard way to track and prioritize your help desk issues?Now you can optimize help desk efficiency and provide a secure, productive and efficient working environment. Depending on your unique help desk needs, we have provided packaged solutions customized to fit your organization and drive quantifiable results. HDA Professional Edition Looking for a more advanced help desk solution that offers Active Directory integration, customer self-service, automatic escalation of tickets, email integration and more? HDA Enterprise Edition Looking for an all-encompassing help desk solution that addresses everything from ticket tracking and asset management to password self-service and remote desktop management?

Please contact us for details and pricing Helpdesk Authority Pricing For version comparison please click the Edition Comparison Link Please contact us for Product Pricing and details; For telephone, e-mail or surface mail details please use the Contact Us link

Products On-line |  ScriptLogic Products |  HelpDesk Authority - Formerly Bridge Trak