WEBSITE TERMS AND CONDITIONS
WELCOME TO THE CYBIS.CO.UK WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.
This website is operated by Cybis Ltd, a company registered in England and Wales, whose registered office is at 34 Sudley Road, Bognor Regis, West Sussex, PO21 1ER. Our company registration number is 2999314.
Our contact details are as follows:
34 Sudley Road
Phone: 01243 840000
Fax: 01243 840084
Email: shop [at] cybis [dot] co [dot] uk
VAT No: GB 643 3638 36
1.1 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. ORDERING FROM US
2.1 Our full terms and conditions of sale are as follows: www.cybis.co.uk/pdfs/esterms.pdf
2.2 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.3 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.
2.4 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
3.1 All prices EXCLUDE VAT (where applicable) at the current rates. We reserve the right to express the price inclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
4. CANCELLATION AND RETURNS POLICY
4.1 If you are a consumer (someone who is not dealing in the course of a business) and you wish to cancel your order:
(a) you can notify us by email before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.3 below.
4.2 If you are a business customer, you may only cancel an accepted order with our consent on such terms as we shall determine, which may include, but shall not be limited to, the payment of a cancellation fee.
4.3 If you are a consumer, you can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. This right of return does not apply to business customers, unless the goods are in breach of any warranty contained in our terms and conditions. Please also refer to Shipping And Handling, below.
4.4 If you are a consumer, upon receipt of the goods from you we will give you a full refund of the amount paid (excluding any delivery charge) or an exchange credit as required.
4.5 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
(a) in the event that the product has been used;
(b) in the case of software, audio or visual products, where the packaging has been unsealed or a click-wrap product has been downloaded from the internet or, where the software has been provided on an initial trial basis, where you have subsequently been provided with an activation/licence key to use the software after the initial trial period;
(c) to any products that we have made or customised specifically for you;
(d) where you are a business customer, rather than a consumer.
This does not affect your statutory rights.
5. DISCLAIMER AND SERVICE ACCESS
5.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
5.2 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
5.3 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
5.4 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
5.5 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
6.1 We shall treat any information you provide to us in using this Website (Personal Information) as confidential.
6.2 When you shop on the Website we will ask you to input Personal Information (such as name, e-mail address, address, telephone number, product selections, payment information and a password). We will keep a copy of any email correspondence between us, to monitor our sales and customer service. We may also collect information about the pages of our Website you viewed during your visit. If you telephone us, we may record telephone conversations for quality control purposes.
6.3 We use your Personal Information only for processing your orders; for statistical purposes in improving and administering this Website: and if you consent to notify you of our products or special offers that may be of interest to you. We will not transfer your Personal Information to any third parties except for order fulfilment purposes or when legally obliged to do so.
7. GOVERNING LAW AND JURISDICTION
7.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
7.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.